Job Title: Senior Account Executive Job Number: DT04240801 Location: Foster City, CA Overview Customer Experience/Customer Loyalty Consulting Sales [Company] is the leading global provider of expertise and technology to customer focused enterprises who wish to measurably improve customer loyalty and achieve financial benefits from improved service and sales. As the co-developer of Net Promoter®, we enable our clients to gather trustworthy data on customer experiences, derive actionable insights, integrate this information into the daily work flow of sales and service employees to establish ongoing brand excellence with relevant customer communities. We have deployed more than 700 enterprise solutions in 40 languages since our inception. Are you an experienced sales leader with a cutting-edge, global customer loyalty consulting organization?  Are you a trusted advisor to marketing and sales leaders?  Do you enjoy winning new business and influencing decisions in a consultative selling environment supported by leading technology and expertise?  Do you have a proven track record in developing strong relationships with top executives in Fortune 1000 companies to win large contracts?  Are you a consultative seller who can speak with senior executives about strategic business issues, carefully listen to their answers, and recommend consulting solutions to achieve their goals? If so, you may be an ideal Senior Account Executive. The Senior Account Executive is a strategic thinker, excellent planner, great communicator, and has a career which demonstrates strong selling skills. Along with solid business acumen, a Senior Account Executive has the ability to engage with senior-level managers and executives in Fortune 1000 companies. The Senior Account Executive is responsible for growing customer loyalty consulting business, managing and developing client relationships, creating and delivering client presentations and proposals. S/He will consult with clients on their customer loyalty strategies, adding strategic business value, and will identify additional areas where [Company] services would add value. The ideal candidate is an experienced, insightful, consultative, strategic thinker who is passionate about the business, proactively seeks out new sales opportunities, and develops relationships with professionals in the fields of customer experience, quality, sales, and marketing. A winning candidate will... Be viewed as a “trusted advisor” who can engage executives on their ‘pains’ not just promote products  Have a proven track record in creating, developing, and closing new business opportunities in the $300,000 range Demonstrate a high degree of tenacity and persistence to drive new business activity Have the stature and credibility to engage V and C level executives Be self motivated In addition, the successful candidate will have... Experience in assessing business needs and identifying areas of opportunity to make sales happen Entrepreneurial initiative to develop leads with current and prospective clients Interpersonal skills to communicate and present to clients effectively Business aptitude to partner with team consultants to create solutions  Proven capability to close deals and pride in personal accountability for results Responsibilities include but are not limited to... Grow the Customer Experience/ Customer Loyalty business in the West Coast area by $2+mm a year Research client industries and unique business issues to identify potential new business Lead qualified sales calls, and follow through on sales activities, such as proposal writing and product demonstrations  Provide leadership and guidance to proposal team from inception to completion; oversee pricing structure, as well as other contract terms and conditions; obtain senior management approvals. Required Skills Include...  Must have a minimum of 7 years combined progressive, consultative experience in customer satisfaction, management consulting, or sales and program improvement services. Familiarity with customer experience management and/or related market research disciplines The ability to thrive in a fast-moving, dynamic, and relatively unstructured environment is essential Proven ability to deliver outstanding sales results Conversant in the principles and practices of customer feedback based programs Ability to think creatively and solve problems under significant time pressure Excellent client and teaming skills College degree, preferably secondary in a human/social science, or business: MBA a plus To Apply Qualified candidates are encouraged to submit a resume to Careers@DeanTracyJobs.com for immediate consideration. Thank you! Back to Open Positions